Infosys and levendary cafe case Study Example | Topics and Well Written Essays - 500 words

Infosys and levendary cafe - Case Study Example The functions though many are seemingly well coordinated (though not without challenges) and this is as a result of good and effective leadership starting from the former Chief Executive Officer (CEO) Howard Leventhal. With the division of the cafà © into functions, allocation of tasks is easier since there are smaller groups to manage and monitor increasing effectiveness and thus making even the cafà © win awards. The cafà © assumes that having a customer-personalized approach would lead to loyalty and eventually the company making profit which has worked since customers enjoy this approach and become loyal to the organization. Levendary had its values in an excellent customer service and this also formed the norm of the cafà ©. The other norms include speed of service and order accuracy. In experimenting with local menu, they won an award for the cheese soup. One of the values of Levendary cafà © is customer’s comfort and loyalty and this has previously been achieved through having a customer-dictated menu, the signature soup and salads and wooden chairs. This has been ignored in some Chinese cities like Beijing’s Forbidden City and Shanghai’s Yu Garden which is challenging the organizational culture of the cafà © (Bartlett and Arar 8). The company management assumes that having higher value added services will make them achieve competitive advantage in the Indian IT market and also start being recognized internationally. Its main values include transparency, having effective leadership, customer delight, integrity and fairness. Its main norm includes having frequent meetings to be updated and brainstorm on new ideas of making their company excel and the other is employee satisfaction. Its main artifact is embedded in its brand equity. Hofstede’s cultural dimension explains four dimensions of cultural values. The most applicable of these values is the individualistic-collectivist dimension which seeks to compare the two when it comes